These Terms of Service ("Terms") govern your access to and use of the NurtureFlow platform and website at nurtureflow.app (the "Service"), operated by NurtureFlow ("NurtureFlow," "we," "us," or "our").
By creating an account, purchasing a subscription, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
NurtureFlow is an automated follow-up platform designed for licensed real estate professionals. The Service allows agents to:
NurtureFlow is a professional tool and is not intended for consumer use. The Service is designed for business-to-business communications between real estate agents and their professional contacts.
To use NurtureFlow, you must:
You are responsible for all activity that occurs under your account. Notify us immediately at support@nurtureflow.app if you suspect unauthorized access. We are not liable for losses resulting from unauthorized use of your account.
One account per individual. Creating multiple accounts to circumvent usage limits or trial terms is prohibited.
NurtureFlow offers paid subscription plans. Current pricing is displayed at nurtureflow.app/pricing.
Free trial. New accounts may be offered a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires. We will provide advance notice of trial expiration.
Billing cycle. Subscriptions are billed monthly on the anniversary of your sign-up date. Payments are processed securely by Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.
Price changes. We may change subscription prices with at least 30 days' written notice via email. Continued use after the effective date constitutes acceptance of the new pricing.
Refunds. We offer a 30-day money-back guarantee for new subscribers. If you are unsatisfied within the first 30 days of a paid subscription, contact support@nurtureflow.app for a full refund. After 30 days, payments are non-refundable except as required by applicable law.
Failed payments. If a payment fails, we will attempt to re-process it. After repeated failures, your account may be suspended or downgraded. You remain responsible for any unpaid amounts.
All payments are processed by Stripe. By providing payment information, you agree to Stripe's Terms of Service.
NurtureFlow provides SMS messaging infrastructure. When you use the SMS features of the Service, you — not NurtureFlow — are the sender of those messages for regulatory purposes.
Your obligations as an SMS sender. You agree to:
Prohibited SMS uses. You may not use the SMS features to send:
Indemnification for SMS misuse. You agree to indemnify and hold NurtureFlow harmless from any claims, fines, penalties, or damages arising from your violation of SMS regulations or these Terms.
Opt-out processing. NurtureFlow automatically processes STOP replies and marks contacts as opted out. Opted-out contacts will not receive further SMS messages through the Service. You must not circumvent this mechanism.
Message and data rates may apply to your contacts. Message frequency varies by your configured sequences. Standard carrier rates apply.
You agree to use the Service only for lawful purposes. You may not:
We reserve the right to suspend or terminate accounts that violate this policy, with or without notice, at our sole discretion.
Your content. You retain full ownership of the contact data, sequences, templates, and other content you create or import into the Service ("Your Content"). You grant NurtureFlow a limited license to store, process, and transmit Your Content solely as necessary to provide the Service to you.
Contact data responsibility. You are solely responsible for the contact data you import. By uploading contact records, you represent and warrant that:
Data export. You may export your contact data and follow-up history at any time from within the Service. Upon account termination, your data will be retained for 30 days, during which you may request an export.
No data selling. We do not sell your data or your contacts' data to third parties. See our Privacy Policy for full details.
NurtureFlow IP. The Service, including its software, design, user interface, algorithms, and all content we create, is owned by NurtureFlow and protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our IP without our written consent.
Your IP. You retain ownership of all content you create, including message templates, landing pages, and any original copy you write within the Service.
AI-generated content. Content generated by the AI features of the Service (e.g., ad copy suggestions) is provided for your use without warranty. You are responsible for reviewing, editing, and ensuring AI-generated content complies with applicable laws and professional standards before use.
Feedback. Any feedback, ideas, or suggestions you provide about the Service may be used by NurtureFlow without obligation or compensation to you.
The Service integrates with the following third-party services, each subject to their own terms:
NurtureFlow is not responsible for the actions, content, or policies of third-party services. Your use of third-party services is at your own risk and subject to their respective terms.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.
TO THE FULLEST EXTENT PERMITTED BY LAW, NURTUREFLOW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
Real estate and professional advice. NurtureFlow is a software tool and does not provide real estate, legal, financial, or compliance advice. You are solely responsible for ensuring your use of the Service complies with all applicable professional licensing requirements, regulations, and ethical standards.
Lead quality and results. We make no guarantees regarding the quality of leads generated through the Service, conversion rates, revenue generated, or any other business outcomes. Results vary based on many factors outside our control.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NURTUREFLOW, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY:
ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless NurtureFlow and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
Termination by you. You may cancel your subscription at any time by contacting support@nurtureflow.app or through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Service through the end of your paid period.
Termination by NurtureFlow. We may suspend or terminate your account, with or without notice, if:
Effect of termination. Upon termination, your right to access the Service ceases immediately. We will retain your data for 30 days following termination, after which it will be deleted. You may request an export of your data during this period by contacting support. Provisions of these Terms that by their nature should survive termination — including intellectual property rights, indemnification, disclaimers, and limitation of liability — shall survive.
We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may:
We are not liable for any loss or damage resulting from Service interruptions, maintenance periods, or feature changes.
We may update these Terms from time to time. When we make material changes, we will notify you by email and/or by a prominent notice within the Service at least 7 days before the changes take effect. The "Last Updated" date at the top of this page reflects the most recent revision.
Continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law provisions.
Informal resolution. Before initiating any formal legal proceeding, you agree to contact us at support@nurtureflow.app and attempt to resolve the dispute informally. We will make reasonable efforts to resolve disputes within 30 days.
Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Delaware. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class action waiver. YOU AGREE THAT ANY ARBITRATION OR OTHER LEGAL PROCEEDING BETWEEN YOU AND NURTUREFLOW WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Exceptions. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration.
Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and NurtureFlow regarding the Service and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
No waiver. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force majeure. We are not liable for failures or delays caused by circumstances beyond our reasonable control, including acts of God, natural disasters, government actions, or telecommunications failures.
No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.
For questions about these Terms, account issues, or legal inquiries:
We aim to respond to all inquiries within 5 business days.